Frequently asked questions

Do I need an account to order?

No. Entering your name and phone number at checkout is enough. There is no signup and no password.

Do the prices include VAT?

No. Every price shown on this site excludes VAT and shipping. VAT is added to the total at checkout, and shipping is calculated from your delivery address and confirmed when we confirm the order.

Can I order single pieces?

We are a wholesaler and sell by the box. Each product states how many pieces a box contains, so you can work out exactly what you need.

What are quantity offers?

Some products carry an offer such as "buy 10, get 1 free". The offer is applied automatically once the qualifying quantity is reached, and the free boxes appear in your order summary at no extra cost. It repeats as the quantity multiplies.

How do I track my order?

After sending an order you receive a tracking code. Enter it together with your phone number on the "Track your order" page to see the current status and progress.

Can I change or cancel my order?

Yes, as long as it has not yet been dispatched. Contact us on WhatsApp or by phone and quote your tracking code.

How long does delivery take?

Usually within 48 hours of the order being confirmed, though this varies with your address and stock availability.

How can I pay?

The payment method is agreed when we confirm your order by phone. Please contact us to ask which methods are currently available.